Shipping policy
At Marli, we are committed to making your shopping experience as smooth and efficient as possible. Below you will find average delivery times for all our orders.
Shipping
We are pleased to offer FREE DELIVERYon all orders — with no minimum purchase required.
Order Processing
Once your order is placed, processing takes approximately 1–3 business days. On weekdays, most orders are processed within the same day. Orders placed on Friday afternoons or weekends may require a little more time.
Dispatch & Delivery
After processing, parcels are delivered on average within 8–15 business days. We are dedicated to ensuring your order reaches you as quickly and smoothly as possible.
If you have any questions about your order or delivery times, feel free to contact our customer service team.
Order Cancellation
Once your order has been confirmed, preparation and shipping begin automatically. For this reason, orders cannot be cancelled after confirmation.
However, if you are not satisfied with your order, you may simply return it. You have 30 days from receiptto request a full refund.
Product Origin
At Marli, we carefully source our products from a global network of trusted suppliers – including artisans and manufacturers from Italy. Our priority is to offer quality items that reflect our commitment to craftsmanship and sustainability.
Every product is thoroughly checked and tested before dispatch to meet our high standards. Your satisfaction is always our top priority.
Questions About Your Order?
Visit our FAQ pagefor answers to common questions.
If you need additional assistance, contact us via our contact form or by email at: info@marlicapetown.com.
Our customer service team is available 7 days a weekand responds within24 hours.
Responsibility for Uncollected Parcels
If your parcel is not delivered due to your absence and is held at the post office for collection, it is your responsibility to pick it up in time.
If the package is returned to us because it was not collected, a refund is not possible. We can, however, arrange reshipping at your expense. For more details, please contact us atinfo@marlicapetown.com.
If you do not wish reshipment, you must provide proof that the delivery obligations were not fulfilled on our part.
Claims & Chargebacks
If you are considering filing a claim or chargeback with your bank, please contact us first.
We strongly encourage written communication so we can resolve the issue promptly. You may reach us by email at info@marlicapetown.comor via the contact form on our website.
If we do not respond within a reasonable timeframe or fail to resolve the issue satisfactorily, you may proceed with the official process.
Direct communication allows us to address issues quickly and effectively without the involvement of third parties.
💌 Thank you for choosing Marli. It is our honor to bring you an elegant and high-quality shopping experience!