Refund policy

At Marli, we strive to offer you the best shopping experience. However, we understand that sometimes a product may not meet your expectations and you may wish to request a return or exchange.

 

 

 

RIGHT TO RETURN OR EXCHANGE

 


You have 30 days from receiving your orderto request a return or exchange.

After this period, unfortunately, we cannot accept any requests.

 

 

 

HOW TO START THE PROCESS

 


Please send an email to info@elizcapetown.comincluding:

 

  • Order confirmation number

  • Full name and contact details (email/phone)

  • Whether you request a refund or an exchange

  • Reason for return or exchange

  • Photos of the product (if it is faulty)

 


Once we receive your request, our customer service team will forward it to the relevant department for review and inform you about the next steps.

 

 

 

CONDITIONS FOR RETURN OR EXCHANGE

 


To be eligible for a return or exchange:

 

  • The product must be in its original condition

  • The product must not have been worn or washed

  • The product must be in its original packaging with all tags attached

 


We reserve the right to refuse a return if the above conditions are not met.

 

 

 

CASES WHERE RETURNS OR REFUNDS ARE NOT ACCEPTED

 


Returns or refunds are not accepted in the following cases:

 

  • Customer chose the wrong size despite the availability of a size guide

  • The product was damaged by the customer after delivery

  • The courier could not deliver due to incorrect or incomplete recipient details

  • The courier marked the parcel as “delivered” but the customer claims not to have received it (in such cases, Marli is not responsible)

  • Defects were not reported within 24 hours of receipt (with photo evidence)

  • Customer fails to reply within 72 hours to our response

  • Customer does not provide photographic evidence of a defect or issue

 

 

 

 

IMPORTANT NOTES

 


We provide detailed descriptions, specifications, and photos for all products. Still, please note:

 

  • Color shades may vary slightly depending on screen settings. This is not considered a defect and is not a valid reason for return.

  • Subjective expectations about color, texture, material, or appearance are not valid reasons for return. That is why the size guide and descriptions are provided.

 


If you have doubts before purchasing, please contact us for further details.

 

 

 

EXCHANGE POLICY

 


If the product you received does not fit, you may exchange it for another size or product (if available).

 

  • The return must be initiated within 14 days of receipt

  • The product must be unworn, unused, and in its original packaging

  • Please contact us before shipping back to receive return instructions and address

  • Once received and inspected, we will proceed with the exchange

 


Note:Size exchanges are only accepted if you consulted the size chart before purchasing.

 

 

 

REFUND POLICY

 


If you request a refund:

 

  • Return the product and provide a valid tracking numberfor confirmation of delivery to our warehouse

  • Return shipping costs are not covered by us. We recommend a cost-effective service with tracking

  • Refunds are processed within 14 days of receiptat our warehouse in Asia

  • The amount will be refunded via the original payment method unless agreed otherwise

 

 

 

 

FAULTY OR INCORRECT PRODUCTS

 


If you receive a defective product, a missing component, or the wrong product (size, color, model), we offer a free replacement.

Refunds are not provided in such cases, but we will ship the correct product at no extra cost.

 

 

 

DISPUTES & CHARGEBACKS

 


If you are considering filing a dispute or chargeback through your payment provider, please contact us first.


This gives us the opportunity to resolve the issue quickly and directly.

If the matter is not resolved to your satisfaction, you may then proceed with an official request.

 

 

Thank you for trusting Marli South Africa. We are here to make your shopping experience as smooth as possible!